Assistance in case of accidents in EU countries
- Assess the situation and any injuries sustained.
- Immediately notify your assigned manager that urgent medical attention is required. Your manager will direct you to the nearest medical facility.
- Bring your identification documents and insurance policies with you. If you’re unable to find them, please contact the HR department.
- If the situation is critical, call an ambulance (GMP). Provide the location. If needed, describe nearby landmarks (e.g., well-known buildings) to help responders locate you quickly. Don’t hesitate to ask others for assistance if needed.
- Stay calm and apply common sense while waiting for help.
- Present your European Health Insurance Card (EHIC) and ERGO insurance certificate to the healthcare provider.
- If the medical facility requests a letter of guarantee for treatment coverage, promptly inform both your manager and the HR department.
- If you are hospitalized or scheduled for surgery, it is essential to notify both your manager and HR.
- After receiving treatment, send the following details to the HR department via messaging apps (e.g., Viber, WhatsApp): to send the following information to the HR department:
a. Date, time, and country of the medical assistance;
b. Details of the treatment facility;
c. Diagnosis;
d. Medical documents;
e. Receipts and prescriptions.
10. If the injury is minor, please visit the HR department upon returning from your assignment.
